Terms of Use

Overview

Welcome to kandufathi.com! These Terms of Use (“Terms”) govern the Kandufathi web site, kandufathi.com available by desktop or mobile web, (the “Site”) controlled by Kandufathi.

The Site is provided as a service to our customers. Your use of the Site is governed by these Terms.  By using the Site, you agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice.  For this reason, we encourage you to review the Terms whenever you use or access the Site.  If you do not agree to these Terms, please do not use or access the Site. Your use of the Site constitutes your agreement to follow and be bound by these Terms.

Content Permission & Restrictions

Unless otherwise noted, the design of the Site, including the software, source code, text, images and all other content and materials that are part of the Site (collectively, “Content”) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by us. The Content is intended solely for your personal and non-commercial use. No right, title or interest in any Content is granted or transferred to you as a result of your use of the Site. 

Accuracy of Information on the Site

We do our best to ensure that information on the Site is complete, accurate and current. Despite our efforts, however, information on the Site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. However, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. We do not warrant the accuracy or completeness of the information, content or materials provided through the Site.

 The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

Shipping Limitation

When an order is placed, it will be shipped to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on the Site. All purchases from the Site are made pursuant to shipment conditions, by accepting these terms and conditions through your use of the Site. You are responsible for contacting Kandufathi regarding any claims for damaged and/or lost shipments.

Email Communication

By making a purchase on the Site or otherwise creating an account on the Site, you understand that we may send you communications or data regarding our products and services.  You agree to receive such communications from us.  Unless such email is necessary to facilitate a transaction, such as to complete a sale or provide you with information related to a purchase, we will give you the opportunity to opt-out of receiving these commercial emails from us by following the opt-out instructions provided in such message(s).

Text Communication

By making a purchase on the Site, you understand and agree that we may send you SMS communications in order to complete a sale, update you on the order or delivery status, or provide you with other information related to a purchase. We will give you the opportunity to opt-out of receiving these SMS communications from us by following the opt-out instructions provided in such message(s).

Confirmation of Orders

While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Cancellation or Refusal of Orders

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Merchandise & Availability

The merchandise sold through the Site is intended to comply with Maldives laws and regulations. If you are a non-Maldivian based user, be advised that other countries may have laws, regulatory requirements, and product safety requirements that are different than those in the Maldives.

Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation e-mail once your items have shipped. Click here for more information on shipping.

Returns & Exchanges

We only accepts return or exchange if you have received a damaged or defective item. Therefore, please inspect all merchandise for damage or defects within 24 hours of having received your order, and before the item is used or washed or you may risk voiding the warranty. If you receive a damaged or defective item, please email us within 24 hours of receipt with clear images of the product. You can only return a product once our Customer Service approves the request.

We will be responsible for return shipping costs for product(s) with a manufacturing defect or if you receive incorrect product.

Resale of Product & Order Acceptance

The Site sells products to retail consumers only. You shall not use the Site to purchase products for re-sale or export. In addition, we do not accept orders from any resellers, dealers, exporters, or distributors who may resell the products offered by us. We reserve the right to immediately bar access to the Site and terminate the account of any user who violates this provision.

Privacy Statement

We are committed to protecting the privacy of the visitors to the Site.  We collect only email addresses, contact and address for shipping purposes. Marketing and promotional communications will be sent only those who consent to receive them.

Customer Service

If you do not understand any of the foregoing Terms or if you have any questions or comments, please contact Customer Service.